Frequently Asked Questions

To secure your rentals, we require a 50% non-refundable deposit, with the remaining balance due 21 days before your event date. We’re unable to hold items without payment. If your event is within 21 days, we require full payment.

We recommend 7months - 1 year before your event

Visit our online decor catalog at www.charmdecorhouse.com/rental-catalog and create a wishlist of the items that you are interested in! Once you have submitted your wishlist the Charm Decor House team will review your quote and send over a scheduling link!

2 appointments are recommended.

1. Virtual Floorplan Meeting - 45 minutes
2. In-Person or Virtual Decor Meeting - 1 Hour

After your decor meeting, our designers will update your quote to reflect your layout and estimated number of guests. Once you receive the quote, you will have 10 days to place a 50% deposit which reserves your rental items. Quotes can be adjusted until your final review meeting.

You will be able to view the expired quote without the ability to sign or pay. When you are ready to reopen the expired quote, simply email the team at Charm Decor House! Our team will ensure that the items are still available for your event and resend it over to you. If any items are no longer available, we will communicate that to you and we are always happy to offer alternate suggestions.

Charm Decor House payments are all processed online. Accepted forms of payment are credit card or bank transfer, fees apply. You may choose to set up automatic payments.

For credit/debit card transactions, the fee is 2.9% + $0.30 per charge. This applies to all cards, including American Express. 

For ACH transactions, the fee is 1% with a maximum of $60 per charge.

• There are a few additional fees to note:
• A 0.25% transfer fee for card payments.
• A $0.25 deposit fee per payout.
• An additional 2% fee for international cards.

It is likely that the bank has flagged your payment or is not an accepted card. Reach out to the bank to resolve or use an alternate payment method.

Yes, we required dinnerware to be rented through Charm Decor House for all events. For Social Events and Rehearsal Dinners, we allow clients to bring in disposables if desired.

Real-flame candles are required to be purchased through Charm Decor House. Candle quantities are not to exceed 100 per type of candle and a max of 200 candles. Charm Decor House provides specialty candles that protect the venue’s surfaces and limit smoke emissions.

We understand that accidents can happen. For your convenience, we offer a Damage Waiver that covers breakage or damage to our equipment while it is in your care. If you choose to accept the Damage Waiver, a non-refundable 12% service charge will be added to your order. If you decline the waiver, you will be responsible for the full retail replacement cost of any items that are broken or damaged. Damage Waiver Service does not cover missing or lost items, or improper use, neglect, or vandalism of equipment. It also does not cover wax on linens.

To secure your rentals, we require a 50% non-refundable deposit, with the remaining balance due 21 days before your event date. We’re unable to hold items without payment. If your event is within 21 days, we require full payment.

We recommend 7months - 1 year before your event

Visit our online decor catalog at www.charmdecorhouse.com/rental-catalog and create a wishlist of the items that you are interested in! Once you have submitted your wishlist the Charm Decor House team will review your quote and send over a scheduling link!

2 appointments are recommended.

1. Virtual Floorplan Meeting - 45 minutes
2. In-Person or Virtual Decor Meeting - 1 Hour

After your decor meeting, our designers will update your quote to reflect your layout and estimated number of guests. Once you receive the quote, you will have 10 days to place a 50% deposit which reserves your rental items. Quotes can be adjusted until your final review meeting.

You will be able to view the expired quote without the ability to sign or pay. When you are ready to reopen the expired quote, simply email the team at Charm Decor House! Our team will ensure that the items are still available for your event and resend it over to you. If any items are no longer available, we will communicate that to you and we are always happy to offer alternate suggestions.

Charm Decor House payments are all processed online. Accepted forms of payment are credit card or bank transfer, fees apply. You may choose to set up automatic payments.

For credit/debit card transactions, the fee is 2.9% + $0.30 per charge. This applies to all cards, including American Express. 

For ACH transactions, the fee is 1% with a maximum of $60 per charge.

• There are a few additional fees to note:
• A 0.25% transfer fee for card payments.
• A $0.25 deposit fee per payout.
• An additional 2% fee for international cards.

It is likely that the bank has flagged your payment or is not an accepted card. Reach out to the bank to resolve or use an alternate payment method.

We deliver up to 60 miles away from Saugatuck

Depending on the type of rental, your order will be delivered in containers or on carts. Prior to pickup, please return all items to their original containers or carts and restack them as they were delivered or picked up. We require all glassware, and food service items to empty all liquids and return free of food. Plates and flatware should be rinsed with warm water prior to placing back in crates or totes. Linens should be shaken out and placed in the provided bag.

We understand that accidents can happen. For your convenience, we offer a Damage Waiver that covers breakage or damage to our equipment while it is in your care. If you choose to accept the Damage Waiver, a non-refundable 12% service charge will be added to your order. If you decline the waiver, you will be responsible for the full retail replacement cost of any items that are broken or damaged. Damage Waiver Service does not cover missing or lost items, or improper use, neglect, or vandalism of equipment. It also does not cover wax on linens.